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Warranty Instructions

Unfortunately, if you're reading this page, you've stumbled across one of the very few defective ballasts or bulbs distributed by Xenith Xenons. However, because you are covered by our no-hassle 1-year warranty, that is not a problem! To get a replacement sent out to you ASAP, please follow these simple instructions on notifying us of the problem.

1) The first thing to do is to determine which part of the kit is faulty. The best way to test is to switch the bulbs or ballasts between the driver and passenger sides. If the problem follows with the bulb, you have a faulty bulb; if the problem follows with the ballast, you have a faulty ballast.

2) Now this is what distinguishes Xenith Xenons from other retailers. Instead of having you pay shipping to return your faulty component back to us, all we ask for is a well-lit, clean picture of the faulty component that you need replaced. The directions for replacing a bulb or ballast are different, so please look below for the specifics:



- For a faulty bulb, please cut the wiring to the base of the bulb off. See below for a perfect example.




- For a faulty ballast, whether a 2G or 3G model, please cut the wiring to the base of the metal connector off. When taking a 
  picture, make sure that everything is clear and no part of the ballast is cropped out of the photo. See below for examples of
  accepted 2G and 3G model ballast photos.

       

       


3) Once you have the picture, please e-mail it to our Support Team at support@xenithxenons.com. Be sure to include the order # and the full name that was used to place the order. That way, we can pull up your order and get it shipped to the address we have on file quickly. It is also important to notify us if you have changed your shipping address since you last visited us. If you are unsure, be sure to confirm it with us so you can avoid having the replacement sent to the wrong address. We offer free replacements and shipping is free the first time around; however, if there is a shipping mistake due to a change of address, we will charge for the item to be resent.


If you have any questions, please don't hesitate to contact us. We are available to respond to all support-related e-mails within 24 hours at support@xenithxenons.com. We'd be more than glad to help you out!